Our Capabilities

Time-tested Wellbeing Solutions Optimized for a Digital Age

From the top-down, and the bottom up, we cover the full scope of emotional
wellbeing needs for your employees, their families, and your organization.

Request a Conversation

Proprietary Digital Platform

With Concern, help is always at your fingertips. With just a few clicks, our digital experience customizes an optimal mix of Concern services and resources, ensuring that members get the right care at the right time.

Simple Digital Assessment

Tailored Recommendations to the Right Level of Support

Client-Counselor Matching

Convenient Counseling Modes for Busy Lifestyles

Curated Self-Help Tools & Life Balance Solutions

Dynamic, Personalized, Dashboard

Counseling Services

Free, confidential, evidence-based counseling for employees and their family members help build coping skills for real-world issues. On-demand phone or digital options connect employees with the best provider for the right level of care.

  • Personal, family, and work relationships
  • Anxiety, depression, and stress
  • Life events like birth, divorce, or loss
  • Communication challenges
  • Overwhelm and burnout
  • Substance misuse

Multiple counseling modes remove access barriers and allow employees to find options that fit their preferences and comfort levels.

  • In-Person
  • Live Chat
  • Video
  • Text Therapy
  • Telephone

We’ve Built a Better Network

A strong provider network isn't only about size, it's about access. We focus on building partnerships with a diverse national network of top-tier counselors to deliver:

  • Fast, easy access to quality care
  • Evidence-based treatment scaled across all geographies
  • Proven outcomes for real-world challenges

We tightly-manage (evaluate, select, monitor, and mentor) our provider network to ensure easy access to competent, effective, and compassionate care.

of our members see a counselor within 5 days of requesting service

of members are happy with their counseling experience

of our members would recommend our counselors to others

First Responder Specialty Panel

Police, firefighters, EMTs, and other first responders often suffer from emotional distress due to job stress, repeated exposure to trauma, lack of sleep, and the physical demands of their jobs. Concern’s specialty panel of trauma-trained counselors – many of whom are former first responders themselves – are available to provide the support they need, when they need it.

Concern's First Responders Specialty Panel:
  • Are passionate about supporting first responders
  • Are adept at helping first responders with post-traumatic stress, suicide prevention, substance abuse, and relationship issues
  • Are located throughout Concern's service area
  • Are available for fast response and critical incident stress debriefing
Download our First Responder Specialty Program flyer

of police, firefighters, and EMTs are exposed to trauma.


Experience emotional health symptoms after exposure

Life Balance Resources

Life doesn't pause when work begins. Worries over financial, legal, and family matters can impact employees' life satisfaction and their ability to focus at work.

Concern's life balance resources provide practical guidance and solutions for life's expected and unexpected events, helping employees find a happier balance at home and less distraction at work.

  • Financial Consultations and Calculators
  • Adult and Family Care
  • Legal Resources, Consultations, and Referrals
  • Parenting and Child Care resources

Curated Digital Resources

Effective self-help apps and resources engage employees early - as a standalone solution or a supplement to counseling.

Digital Resilience Tools engage, educate, and empower employees to build emotional wellbeing.

  • Videos
  • Apps
  • Toolkits
  • Assessments
  • How-to Articles
  • Podcasts

Integrated 3rd Party Solutions

Developing an effective wellbeing program can require employers to juggle twenty or more point solutions. Concern provides a better alternative by integrating and managing multiple point solutions for you.

Choose from our comprehensive list of curated apps and partners to customize options for your employees

We can integrate your own digital tools - you manage those partnerships, or we do it for you

Digital therapeutics partners are chosen for proven experience, efficacy, and engagement

Top to Bottom Organizational Support

Your organization's leaders grapple with personal and professional challenges too. Concern makes sure managers and executives have the tools they need to promote wellbeing for themselves and the employees who depend on them.

  • Management and HR Consultations
  • Training and Facilitated Groups
  • Proactive, Customized Solutions
  • Critical Incident Response (CIR)
  • Executive Roundtables
  • Thought Leadership and Trends Insights
  • Supervisor Referrals

Today’s employees are ready to work on their emotional wellbeing.

Concern makes it possible.

Request a Conversation