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Benefits Consultant FAQs

Question and answer primer for insurance professionals.

What makes Concern different?

Concern is rewriting the rules around employee wellbeing services by providing an optimized blend of human connection, compassion, and technology to help employees feel better and move forward in an increasingly complex world.

By focusing on wellbeing—mental, emotional, financial, and social—while driving engagement through technology, we provide a unique and comprehensive solution that inspires employees to begin, and maintain, their own personalized wellbeing journey.

Our high-touch, high-tech service engages more employees earlier to get the care they need, personalized just for them. Plus, our programs and tools are built to help employees develop real-world resilience skills, providing robust support for emotional wellbeing.

Why would I recommend Concern to my clients?

We are committed to helping employers achieve their workplace health and productivity goals, aligning our services with their HR business objectives. We also offer flexible access options, like our toll-free 800 number, our proprietary digital guided intake and therapeutics platform, online request for work/life services, and HIPAA compatible online request for counseling.  All enable users to quickly and efficiently find the resources they need in the moment on their own terms. By delivering the highest level of customer satisfaction, we help you achieve the highest rate of customer retention for your book of business.

How are services delivered?

We deliver services through a network of licensed clinical providers, life balance service consultants, and professional corporate trainers. Clinical counseling takes place in the privacy of the provider’s office in close proximity to the work or home location of the plan member. Our life balance resources and referrals are delivered through a combination of phone, email and person-to-person consultations. Trainings are delivered either onsite or via webinars, as requested by the employer group.

What about Concern’s provider network?

Our provider network consists of highly skilled, seasoned, licensed clinicians who deliver short-term, problem-focused counseling. We seek providers with a minimum of five years of post-licensure (LCSW, PhD, MFT) experience.

Our providers have a broad range of emotional wellbeing skills and clinical specializations to meet our plan members’ needs. These specializations include substance and alcohol abuse, crisis support, counseling in languages other than English, and many other skills that address a broad range of issues.

Concern's counselors live and work in the same communities as our plan members. This ensures optimal working knowledge of available and appropriate resources that are an important part of helping people solve their personal problems.

How do I get aquote?

There are several ways to get a quote from Concern. Simply complete the online Request for Proposal form, send an email to, or call us at 888-533-6015. Urgent requests can be turned around the same day.

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