Concern's innovative leadership and commitment to pushing technological boundaries have made us go-to experts in high-tech, high-touch employee wellbeing service delivery. Through every advancement, we remain committed to innovation that prioritizes member experience—because getting support should be simple, not stressful.
We’re excited to share this update on a recent collaboration that will make it even easier for our members to connect with the right support when they need it.
The Challenge
- Streamline and future-proof service connectivity
- Leverage scalable technology to simplify feature and functionality upgrades
- Further enhance our industry-leading digital access hub
- Continue to deliver a curated and engaging customer experience
The Solution
In collaboration with technology partners Endava and AWS, we’ve enhanced our digital hub to provide a faster, more intuitive, and seamless experience—enabling members to connect with the right resources effortlessly.
This partnership will empower us to leverage the latest advanced cloud technology and AI capabilities to continually improve personalization, accessibility, and engagement. By modernizing the platform in this way, we have future-proofed our service experience to sustain:
- Seamless access to counseling and coaching options, guided mindfulness and work-life resources, and more.
- Smart matching technology to connect employees with the right resources for their in-the-moment needs.
- A secure, user-friendly interface designed to support every step of your wellbeing journey.
This transformation means clearer choices, better navigation, and an effortless way to connect with care.
“With Endava and AWS, we’ve found like-minded partners who share our collaborative values of integrity and respect and help us rapidly innovate and problem-solve.” - Cecile Currier, Chief Executive Officer, Concern
