We know that you want what's best for your clients. You're the trusted advisor, the one employers turn to for advice, insight and support. We're here to make sure you're always positioned to provide cost-effective, quality solutions that deliver results for your clients and their employees.
With our rigorously vetted network of licensed, professional counselors and our dedicated team of account executives we are extremely accessible and responsive..
Our capitated, bundled service plans make it easy for employers to accurately predict costs and returns. Most importantly, we pledge to provide seamless, effective, personalized care to each of your clients, helping them build a productive, resilient workforce, translating to higher customer satisfaction and corresponding retention for you.
Useful tools and resources that bring value and employee wellbeing to your clients
Our online member resource center provides Concern members free, secure and centralized access to useful information on a wealth of topics that affect daily life like: Health and Wellness, Caregiving, Legal Guidance, Financial Planning, Parenting and much more. Real tools for real help, right now.Login and visit LifeAdviser
Our dynamic self-help website helps employees thrive during times of stress and change. The Hub is an ever-evolving online bank of practical resources including toolkits and multi-media content. Focused on common issues facing employees, the HUB acts as a virtual mentor, providing common sense tools that help employees build their own resilience strategies and boost mental, emotional and physical well-being.Login and visit Resilience Hub™
Answers to benefits consultants' most common questions
Concern is rewriting the rules around employee wellbeing services by providing an optimized blend of human connection, compassion, and technology to help employees feel better and move forward in an increasingly complex world.
By focusing on wellbeing—mental, emotional, financial, and social—while driving engagement through technology, we provide a unique and comprehensive solution that inspires employees to begin, and maintain, their own personalized wellbeing journey.
Our high-touch, high-tech service engages more employees earlier to get the care they need, personalized just for them. Plus, our programs and tools are built to help employees develop real-world resilience skills, providing robust support for emotional wellbeing.
We are committed to helping employers achieve their workplace health and productivity goals, aligning our services with their HR business objectives. We also offer flexible access options, like our toll-free 800 number, our proprietary digital guided intake and therapeutics platform, online request for work/life services, and HIPAA compatible online request for counseling. All enable users to quickly and efficiently find the resources they need in the moment on their own terms. By delivering the highest level of customer satisfaction, we help you achieve the highest rate of customer retention for your book of business.
We deliver services through a network of licensed clinical providers, life balance service consultants, and professional corporate trainers. Clinical counseling takes place in the privacy of the provider’s office in close proximity to the work or home location of the plan member. Our life balance resources and referrals are delivered through a combination of phone, email and person-to-person consultations. Trainings are delivered either onsite or via webinars, as requested by the employer group.
Our provider network consists of highly skilled, seasoned, licensed clinicians who deliver short-term, problem-focused counseling. We seek providers with a minimum of five years of post-licensure (LCSW, PhD, MFT) experience.
Our providers have a broad range of emotional wellbeing skills and clinical specializations to meet our plan members’ needs. These specializations include substance and alcohol abuse, crisis support, counseling in languages other than English, and many other skills that address a broad range of issues.
Concern's counselors live and work in the same communities as our plan members. This ensures optimal working knowledge of available and appropriate resources that are an important part of helping people solve their personal problems.